IT Infrastructure Support Engineer

Responsibilities:

Providing Technical Support to over 1400+ users in an Enterprise Active Directory Environment Across 17+ Branch Offices
Resolve and conduct root cause analysis of system performance/failure issues
Review and recommend options to improve the effectiveness of infrastructure
Establish and maintain best practices, processes, and procedures to underpin the operations of the business
Provide close liaison with project teams to ensure the smooth transition of new applications, systems, and initiatives into the production environment
Manage configuration, installation
Conduct performance monitoring and testing
Prepare and maintain technical, process and operations documentation

L1-3 Support | Sophos (UTM & AV) | Spiceworks (Helpdesk) | PRTG Network Monitoring | Windows server 2000-2012 | Hyper-V, Synology & QNAP NAS | NEC Phone Systems | Kerio Connect | MS Office 2010-365 & Migration |Ubiquiti (UniFi) Wireless Networking | Access control management/maintenance using multiple vendors systems | Laptops, Desktop and Server builds | Data Migration | Backup and Recovery (VEEM) | Mobile device administrator, MEDC & MDM | Hardware Support: Mobile devices, Laptops, Desktops, Servers, and Printers | Security, Surveillance and vehicle tracking using multiple vendors | Data recovery and HDD repairs | Supporting multiple in-house built software | Maintaining and updating the IT knowledge base