Robert Joodat
ICT Instructure | Cloud Engineer | Developer
Experience
2021 March - ∞
2019 March - Jan 2021
ICT Support Engineer -Level 3:
Promoted to Tire 3
Level 3 IT Support and system administrations
Managing and mentoring Level 1-2 service desk team and escalations
Providing excellent ICT Administration and Support internally and to over 150
small-large size business across Australia and broad
Responsibilities:
• Operation and technical support of data servers, hardware, and networks
• Routine system administration and day to day IT Operations
• Monitor and maintenance of virtual environments (VMware, HyperV, Citrix, Azure& AWS)
• Troubleshoot of workstations (network, OS, hardware & software)
• Configuration, troubleshoot and maintenance of the remote working environment
• Maintaining and updating IT knowledge base and procedures
2018 December - March 2019
Application Support Specialist (Tire 3) Contract
POS System Specialist
MS Server (Azure/AWS) & POS environment administration and support environment
2017 - 2018 (17+ months)
IT Infrastructure Support Engineer
Responsibilities:
Providing Technical Support to over 1400+ users in an Enterprise Active Directory Environment Across 17+ Branch Offices
Resolve and conduct root cause analysis of system performance/failure issues
Review and recommend options to improve the effectiveness of infrastructure
Establish and maintain best practices, processes, and procedures to underpin the operations of the business
Provide close liaison with project teams to ensure the smooth transition of new applications, systems, and initiatives into the production environment
Manage configuration, installation
Conduct performance monitoring and testing
Prepare and maintain technical, process and operations documentation
L1-3 Support | Sophos (UTM & AV) | Spiceworks (Helpdesk) | PRTG Network Monitoring | Windows server 2000-2012 | Hyper-V, Synology & QNAP NAS | NEC Phone Systems | Kerio Connect | MS Office 2010-365 & Migration |Ubiquiti (UniFi) Wireless Networking | Access control management/maintenance using multiple vendors systems | Laptops, Desktop and Server builds | Data Migration | Backup and Recovery (VEEM) | Mobile device administrator, MEDC & MDM | Hardware Support: Mobile devices, Laptops, Desktops, Servers, and Printers | Security, Surveillance and vehicle tracking using multiple vendors | Data recovery and HDD repairs | Supporting multiple in-house built software | Maintaining and updating the IT knowledge base
Solution Architect – CMS Web Developer
Responsibilities:
Consulting with the client to provide recommendations and/or solutions to given problem/request. Design, develop and maintain systems.
2015 - 2016
Technical Support Services (PT)
Responsibilities:
Help desk & customer support | Installation and relocating of computer equipment.
2010 - 2017
Delivery Expert | Shift Manager
2009 - 2017
Freelance
Technical/IT Support and Installation | Surveillance System Installation | Solution architecture
Objectives
To obtain a position in a company to employ my Technical and interpersonal skills in order to work as a member of a team and/or individually in an effective manner and contribute to the organisation’s missions.
About Me
During my professional careers, I have enjoyed working as a member of a team/individually and been given the chance to involve in project management, solution architect and customer service, which required me to work effectively with colleagues to achieve the best outcome.
Possessed a strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives, thrive in a team environment and work effectively and efficiently individually and as a member of a team.
Education
2023
VCP-DCV 2023
2022
2022 (exam pending)
2018
2014 - 2017
Bachelor of Science in Information Technology | Major: Networking Security (UTS)
2016
2012-2014
Diploma of Information Technology Networking (NSI)
2012-2014
Diploma of Information Technology Support (NSI)
2013
Technical& interpersonal Skills
Contact
- SYDNEY Australia
- www.robertjoodat.com
- [email protected]
- +61432713269
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